Warranty and Return Policy

Dear Vape Shop / Canna Shop customers, we value and thank you for your business.

Please read the below carefully for all the information you need regarding our Warranty and Returns Policy.

E-Liquid Return Policy

Vape Shop will not accept any returns on e-liquid if it does not meet your personal flavour expectation, please understand that taste is a very subjective sense that will vary from person to person. Due to strict Quality Control guidelines, returned e-liquid cannot be re-used for any purpose, any opened or used e-liquid cannot be returned.

Hardware Warranty Policy

Please note that electronic cigarette atomizers/cartomizers and e-cigarette rechargeable batteries although made to the highest quality, are functional devices that may fail or degrade over a period of time, especially if they are in constant use.

Rebuildables such as your RBA’s, RDA’s, RTA’s, RDTA’s and Mech Mods are for expert vapers, not your average or beginner vapers with no knowledge of how to use the above hardware. Inexperienced vapers without basic knowledge of electronic cigarettes and vaporisers cannot safely use these devices. These products carry no warranty.

Clearomizers, atomizers, commercial tanks, pods, and coils carry NO WARRANTY due to health and hygienic reasons as well as it being a consumable item. Please note that all tanks are susceptible to leaking due to many factors e.g., heat (environmental and body), liquid viscosity, coil degradation, motion etc. In the rare case that a tank is leaking through the seals of the glass and it cannot be fixed with new seals we will replace the tank.

Below are the terms under which your electronic vaporizer is covered under our manufacturer’s warranty, in the unfortunate case of having to return a device that is not functioning normally:

Electronic mods and electronic devices carry a six-month warranty. Warranties will be voided if any physical damage is present on the device (scratches, chips and/or dents), the USB port is broken or damaged and the button is pushed in or damaged due to poor use by the consumer.

The customer shall NOT have any claim under this warranty for repair or adjustment expenses if:

  • The problem is caused by improper treatment or unauthorized repair.
  • The problem is caused by accident, abuse, misuse, contact or immersion in liquids, fire, or other external cause.
  • The problem is caused by operating the product outside the permitted or intended use described by us.
  • The product or part has been modified in any way.
  • The product or part has been used in conjunction with a modified part.
  • This warranty does not cover clearance products and consumable items including mouthpieces, cartridges, atomizers, coils, RBA’s, lanyards, and leather cases.
  • Defects caused by normal wear and tear or otherwise due to the normal aging of the product.
  • Receipt from purchased date is not present at warranty claim date.
  • The warranty period has expired. (Warranty period is valid for 6 months)

Batteries

Batteries cannot be returned. Please note, batteries are best charged in an external charger or through the device using a USB wall charger. Batteries (internal or external) charged through a laptop or car charger are likely to have a shorter life span or in some cases become completely defunct.

Cannarite Returns Policy

Below are the terms under which your Cannarite Product is covered under our manufacturer’s warranty, in the unfortunate case of having to return a product that is defective or not functioning normally:

Glassware which includes Bongs, Pipes, Rigs and any Glass Accessory carry a three-month warranty, this is subject to the product being defective and warranty will be void if any physical damage is present and caused by the misuse of the product.

Electronic Dry Herb Vaporizers carry a six-month warranty unless otherwise stipulated, certain higher end devices will carry a longer warranty depending on the brand and supplier.

The customer shall NOT have any claim under this warranty for repair or adjustment expenses if:

  • The problem is caused by improper treatment or unauthorized repair.
  • The problem is caused by accident, abuse, misuse, contact or immersion in liquids, fire, or other external cause. E.g., glassware which has cracked or shattered due to being dropped or unsafe storage.
  • The problem is caused by operating the product outside the permitted or intended use described by us. E.g., a glass attachment melting due to being heated incorrectly.
  • The product or part has been modified in any way.
  • If harsh chemicals are used to clean any glassware, that causes any prints, designs or colour to come off we will not accept the return of the product. We recommend using a cleaning product bought from us and if you are unsure of how to clean your glassware please ask one of our staff members for advice.
  • Dry Herb vaporizers cannot be returned or warrantied due to the device not producing enough vapor, vapor production on dry herb vaporizers are dependent on the quality and moisture content of the herb.
  • Receipt from original purchase is not presented at date of the return.
  • The warranty has expired.

Refund Policy

Refunds will only be made in the case of a device being brought back to us within 7 days of purchase in unused and perfect condition provided that there is proof that it was purchased from us. No cash refunds will be given out for warranties, in the case of there being a warranty we are able to offer store credit or a swap out for a product of the same value, if the customer chooses something of higher value, they are responsible for the extra cost.

In the case of a refund please send the following information to refunds@vapeshop.co.za :

  • Proof of Purchase – either a receipt or order number
  • Bank Details – Bank Name, Branch, Branch Code, Type of Account and Account number
  • Please include some insight as to why we need to refund, which product we are refunding etc.

PLEASE NOTE : Refunds can take up to 7 working days to be done and please remember depending on your bank the money can take a few days to reflect into your account.

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